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Privacy Policy

GENERAL

Welcome to stickbros.com (Stick Bros)! We’re just as dedicated to protecting your privacy as we are to making the perfect fitting shirts. So, we created this privacy policy to address the use and disclosure of information we collect from you on our website, over the phone, and in our stores. Please read through these basic terms—we’ll try to keep it brief!—that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms.

INFORMATION SHARING & USE

When you visit us online or in store, we want you to feel comfortable and safe so we do not collect your name, email, or any other personal information until you register or place and order with us.

We may use your personal information in the following ways:

  • To process and fulfill your order, including to send you emails to confirm your order status and shipment
  • To contact you about special promotions, new products, and updates on our site
  • To understand your shopping preferences to better serve you in the future
  • To allow you to use our in-store and online technologies
  • To provide consistent, personalized services across all channels, including to personalize our advertising, marketing communications, shopping experiences, and promotional offers
  • To organize local community events, promotions, and in-store experiences
  • To facilitate social sharing (Like and follow us at @Stick Bros)
  • To allow you to enroll and participate in a loyalty or customer relationship program
  • To prevent, detect, mitigate, and investigate fraud, security breaches, and activities that are or may be prohibited or illegal
  • To enforce our Terms of Use or other policies
  • As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and comply with legal process

COOKIES

By visiting our site, third parties may place cookies on users’ browsers for targeted advertising purposes. These cookies are intended to track data, such as website activity and IP addresses. This data may be used by third parties to target advertising on other sites based on our users' online activity. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them—we don’t mind! In order to disable cookies, please consult your browser’s help section for instructions. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our website.

The following websites listed provides further information and instructions for how you can opt out of receiving targeted advertising completely:

Digital Advertising Alliance (DAA) opt-out site: www.aboutads.info
Network Advertising Initiative (NAI) opt-out site: networkadvertising.org/choices
Europe: the European Digital Advertising Alliance (EDAA) opt-out site: youronlinechoices.eu.

HOW WE USE COOKIES

We use cookies for a number of reasons, like helping us see which features are most popular, counting visitors to a page, improving our site experience, keeping our customers secure, and providing you with a better experience. The cookies we use generally fall into one of the following categories.

Category

Why We Use These Cookies

Technical

These cookies are needed for our services to function properly. Like other cookies, technical cookies can be either first-party or third-party cookies.

Preferences

We use these cookies in order to remember your settings and preferences. As an example, we may use them to keep track of your order and remember what items are in your cart.

Security

We use these cookies to catch and prevent any security risks before they occur.

Performance

We use these cookies to see how you interact with our services and to help us improve. For example, we may use these cookies to determine if you have visited a certain page, to process your order on our site, and enable you to use our Express Checkout option.

Analytics

We use these cookies to help us improve our services. For example, we can use these cookies to study how you navigate through our website and which products they request in site searches.

Advertising

Stick Bros and our advertising partners use these cookies to deliver ads, to make ads more relevant and meaningful, and to track the efficiency of our advertising campaigns on site and other websites.

 

Some of the features of our services may not function properly if you disable cookies. For example, if you do not allow cookies, you might not be able to view some of our website or use certain features like adding products to your cart, which may impact your shopping experience.

ACCESSIBILITY

Accessibility Policy

It is Stick Bros’s policy that persons with disabilities have full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered through both customer-facing and internal websites, mobile sites, and native apps. It is also Stick Bros’s policy that its websites, mobile sites, and native apps provide effective communication with persons with disabilities, and that individuals with disabilities are not excluded from them by our policies, standards, criteria, or methods of administration.

This policy applies to all new, updated, and existing Web and mobile content found at stickbros.com and all content provided internally at stickbros.com.

In order to implement this policy, Stick Bros has adopted the following accessibility plan:

For the purposes of this Policy an accessible website, mobile site, or native app is one that complies with all applicable state and federal regulations concerning access for the disabled and meets the requirements of Level AA Success Criteria and Conformance Requirements of the Web Content Accessibility Guidelines (“WCAG”) 2.0 (Dec. 11, 2008), published by the

World Wide Web Consortium (“W3C”), Web Accessibility Initiative (“WAI”), available at

www.w3.org/TR/WCAG/.

No later than {May 1, 2020], Stick Bros will publish an accessibility statement on its client facing websites, mobile sites, and apps and will provide a notice, prominently linked from the homepage, soliciting feedback from visitors on how accessibility can be improved. They will provide a means to contact the company by email to provide feedback or obtain additional assistance when required.

Stick Bros will ensure that websites, mobile sites, and apps being implemented will be compliant by November 1, 2019.

In addition, Stick Bros will notify all third-party content providers of this Web Accessibility and will not enter into contracts with third-party providers who cannot provide content in an appropriate format consistent with this policy unless it finds that no equivalent content is available in an accessible format. Stick Bros websites, mobile sites, and apps will be reviewed internally to determine whether they continue to meet the requirements of this Policy, and will promptly correct any deficiencies in accessibility found by such audits.

Stick Bros will provide accessibility training to internal teams when needed to ensure the awareness and knowledge of Web accessibility developer techniques.

Accessibility Statement

Website Accessibility Statement

Date: November 1, 2019

Stick Bros is committed to its policy that persons with disabilities have a full and equal opportunity to benefit from the goods we offer. In keeping with that policy, Stick Bros has retained an accessibility consultant to implement and maintain compliance with the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA), as well as state and federal accessibility requirements.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about our commitment to accessibility, please contact us by email using the contact information below.

Email: info@stickbros.com

LINKS TO OTHER SITES

Occasionally we provide links on our websites to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit. We are not responsible for the content or practices of any linked websites which are provided solely for the convenience and information of our visitors.

PHISHING

Identity theft and the practice currently known as "phishing" are of great concern to us. To safeguard your information and help protect you from identity theft, we do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited email or telephone communication. For more information about phishing, visit the Federal Trade Commission's website.

ADVERTISING AND ANALYTICS SERVICES

CHANGING OR DELETING YOUR INFO

If you want to update your personal info, you can do so by logging in with your email and password, then clicking the “My Account” tab at the top. Alternatively, you can contact customer service to change or delete your profile info by scrolling to the bottom of any page and clicking “contact us.” To unsubscribe from emails, scroll to the bottom of any email and click “update email preferences.” [JO4] [FV5]

PRIVACY RIGHTS

YOUR CALIFORNIA PRIVACY RIGHTS / QUESTIONS OR COMMENTS

California's "Shine the Light" law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses' practices related to disclosing personal information to third parties for the third parties' direct marketing purposes. Alternately, such businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties' direct marketing purposes if the customer has exercised an option to opt out of such information sharing. We have such a policy. As discussed above, if you want to opt out of any sharing of your information please contact us.

Email: info@stickbros.com

To find out information about any rights you may have under Civil Code section 1798.83, please contact us at the above telephone number/email address.

CHILDREN

To keep your kids safe, we do not knowingly collect any personal information from children under the age of thirteen. Our websites are not targeted to or intended for use by children. If you become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Site, please contact us at info@stickbros.com with a request to delete the information from our records.

SECURITY

We want you to have an enjoyable and secure shopping experience at stickbros.com. We use 128-bit Secure Socket Layer (SSL) protocol to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Stick Bros. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. While we implement these and other security measures on this site, please note that 100 percent security is not always possible—but we’ll continue to strive toward it.

POLICY CHANGES

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes to our personal information practices. Whenever we make a change, we will post the updated Policy at this site and we encourage you to check our policy periodically. By using our website following the posting of a change in the Privacy Policy, you consent to the updated Policy.

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